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Our Services

Tailored to you, our cutting-edge services can support your brand or channel's business goals

Our Services

Tailored to you, our cutting-edge services can support your brand or channel's business goals

Channel Management

Kondor has an exceptional ability to understand and respond to different channels. From retail to online, and grocer to mobile networks, we use our experience and expertise to examine customer behaviours to help retailers bring the right products to market, through the right channel, at the right time, to maximise sales.

We use this experience to manage continuous development and our multi-channel approach means you engage with the full breadth of consumers.

Channel Management

Kondor has an exceptional ability to understand and respond to different channels. From retail to online, and grocer to mobile networks, we use our experience and expertise to examine customer behaviours to help retailers bring the right products to market, through the right channel, at the right time, to maximise sales.

We use this experience to manage continuous development and our multi-channel approach means you engage with the full breadth of consumers.


Forecasting Trends

We don’t just follow market trends, we forecast them and provide accurate predictions for all the different channels we cover.

Channel Coverage

We work closely with a wide range of channels, from grocers and high street, to mobile networks and travel specialists – as well as pure play retailers.

Market Research

Through market sharing intelligence we can offer our partners a unique insight and knowledge into the consumer electronics categories that few can match.

Forecasting Trends

We don’t just follow market trends, we forecast them and provide accurate predictions for all the different channels we cover.

Channel Coverage

We work closely with a wide range of channels, from grocers and high street, to mobile networks and travel specialists – as well as pure play retailers.

Market Research

Through market sharing intelligence we can offer our partners a unique insight and knowledge into the consumer electronics categories that few can match.


A Personal Approach

Each retailer is assigned a personal account manager leading a dedicated team to work on your behalf. And because of our established relationships, retailers trust our knowledge and expertise to recommend a range that will sell. We can even create bespoke ranges for the retailer, using our insights, based on a market need or to solve a problem.

A Personal Approach

Each retailer is assigned a personal account manager leading a dedicated team to work on your behalf. And because of our established relationships, retailers trust our knowledge and expertise to recommend a range that will sell.

We can even create bespoke ranges for the retailer, using our insights, based on a market need or to solve a problem.


Category Management

Our category experts can build tailored product portfolios, fully understanding your brief, expectations, customer demographic and target channels. Customer range selections often take place in our showroom with our partner brands, or we are happy to present in a place of convenience for you.

Category Management

Our category experts can build tailored product portfolios, fully understanding your brief, expectations, customer demographic and target channels. Customer range selections often take place in our showroom with our partner brands, or we are happy to present in a place of convenience for you.


Unrivalled Retail Support

Once a retailer has made their selection, Kondor’s support does not end there. Our products reach your channel and then we make it our priority to ensure it sells. Your dedicated account manager will monitor its presence in-store, assess its positioning, review packaging/messaging, and if necessary, make recommendations to product placement to improve visibility.

Our account managers work in partnership with retailers to ensure the range is a success: from analysis and reporting, to staff training and frequent store visits.

Unrivalled Retail Support

Once a retailer has made their selection, Kondor’s support does not end there. Our products reach your channel and then we make it our priority to ensure it sells. Your dedicated account manager will monitor its presence in-store, assess its positioning, review packaging/messaging, and if necessary, make recommendations to product placement to improve visibility.

Our account managers work in partnership with retailers to ensure the range is a success: from analysis and reporting, to staff training and frequent store visits.


Advanced Ecommerce

Kondor offers a one-stop solution to create a range, sell it online and fulfil direct to your customers through whichever platform is right for your business. With virtually no risk to you, you don’t even invest in the stock until it sells.

We handle all the administration involved in selling online, from customer communication and order management, to direct fulfilment and reverse logistics. And our fully-integrated order management and reporting system gives you complete visibility of your online sales and performance in real-time.

Advanced Ecommerce

Kondor offers a one-stop solution to create a range, sell it online and fulfill direct to your customers through whichever platform is right for your business. With virtually no risk to you, you don’t even invest in the stock until it sells.

We handle all the administration involved in selling online, from customer communication and order management, to direct fulfilment and reverse logistics. And our fully-integrated order management and reporting system gives you complete visibility of your online sales and performance in real-time.


Risk-free

Stock holding risk is eliminated – we consolidate your stock, so you only pay when you sell. And we have 120,000 sq. ft. warehousing on site, so no range is too big or too small for us to accommodate.

Range

From our trusted relationships with valued Partners, we can offer you full access to an extended range of over 6,000 products from over 200 global brands.

Assets

You can provide your own content or we’ll create it in-house. Our full-service in-house marketing agency will work closely with you to ensure that all content is exactly how you want it to look.

Speed

With existing customer relationships and our investment in infrastructure, people and stock, you can get your products to market instantly.

Reach

We are continually expanding our reach by investing in global marketplaces. We now cover the EU to Asia and American territories to offer complete global coverage.

Fully-integrated feeds

While maintaining complete control of your main website, we will integrate a feed of stock and content and take all the order and customer information in real-time.

White label websites

Kondor can build, host and maintain an ecommerce site on your behalf. Following your brand guidelines, acting and speaking as you – it looks and feels like your parent site, but is run by us.

DSV fulfilment

We can work alongside your existing website to feed in our stock and sales information and regularly send your orders to our warehouse for despatch directly to the customer.

Voucher redemption

We can work together with you to build an exclusive employee-facing voucher redemption system, or a customer-facing offer redemption site.

Customer service

We take care of all the customer communication on your behalf, from order confirmation and delivery updates, to customer service enquiries and even reverse logistics.

Risk-free

Stock holding risk is eliminated – we consolidate your stock, so you only pay when you sell. And we have 120,000 sq. ft. warehousing on site, so no range is too big or too small for us to accommodate.

Range

From our trusted relationships with valued Partners, we can offer you full access to an extended range of over 6,000 products from over 200 global brands.

Assets

You can provide your own content or we’ll create it in-house. Our full-service in-house marketing agency will work closely with you to ensure that all content is exactly how you want it to look.

Speed

With existing customer relationships and our investment in infrastructure, people and stock, you can get your products to market instantly.

Reach

We are continually expanding our reach by investing in global marketplaces. We now cover the EU to Asia and American territories to offer complete global coverage.

Fully-integrated feeds

While maintaining complete control of your main website, we will integrate a feed of stock and content and take all the order and customer information in real-time.

White label websites

Kondor can build, host and maintain an ecommerce site on your behalf. Following your brand guidelines, acting and speaking as you – it looks and feels like your parent site, but is run by us.

DSV fulfilment

We can work alongside your existing website to feed in our stock and sales information and regularly send your orders to our warehouse for despatch directly to the customer.

Voucher redemption

We can work together with you to build an exclusive employee-facing voucher redemption system, or a customer-facing offer redemption site.

Customer service

We take care of all the customer communication on your behalf, from order confirmation and delivery updates, to customer service enquiries and even reverse logistics.

In-House Marketing Agency

We are lucky enough to have a full-service, in-house marketing agency with a team of 20 strong creative individuals who are experts in their field. They work collaboratively with brands and retailers to produce powerful marketing materials and offer a full-service solution including packaging design, print management, photography, web design, 3D modelling, videography, copywriting, PR and social media management.

Our dedicated team of creatives have a unique insight into the industry, with years of experience understanding consumer electronics, different channels and customer behaviours. And we work closely with our Partners to ensure we always deliver on time, in budget and on brief.

In-House Marketing Agency

We are lucky enough to have a full-service, in-house marketing agency with a team of 20 strong creative individuals who are experts in their field. They work collaboratively with brands and retailers to produce powerful marketing materials and offer a full-service solution including packaging design, print management, photography, web design, 3D modelling, videography, copywriting, PR and social media management.

Our dedicated team of creatives have a unique insight into the industry, with years of experience understanding consumer electronics, different channels and customer behaviours. And we work closely with our Partners to ensure we always deliver on time, in budget and on brief.


Content

We are specialists in creating engaging content specific to your channel and audience. From authentic copy and messaging to tell your brand’s story, on-location photography to sell the lifestyle or attention-grabbing videos and detailed product renders to educate the customer on the technological benefits.

Content

We are specialists in creating engaging content specific to your channel and audience. From authentic copy and messaging to tell your brand’s story, on-location photography to sell the lifestyle or attention-grabbing videos and detailed product renders to educate the customer on the technological benefits.


Social Media & PR

We utilise our excellent media relationships and in-depth knowledge of the consumer electronics channel to promote your brand across traditional and digital media. We work with bloggers, vloggers, journalists and key influencers to reach your audience. From story telling and brand building, to product launches and event management, all supporting your communication strategies.

Social Media & PR

We utilise our excellent media relationships and in-depth knowledge of the consumer electronics channel to promote your brand across traditional and digital media. We work with bloggers, vloggers, journalists and key influencers to reach your audience. From story telling and brand building, to product launches and event management, all supporting your communication strategies.


Digital

From eShots and blog posts, to micro-sites and ecommerce solutions, our Digital team have a broad range of skills and experience to bring your brand to life – online. Working closely with both the Content and Social Media & PR teams, we are able to support the activation of your campaigns and product launches.

Digital

From eShots and blog posts, to micro-sites and ecommerce solutions, our Digital team have a broad range of skills and experience to bring your brand to life – online. Working closely with both the Content and Social Media & PR teams, we are able to support the activation of your campaigns and product launches.


Visuals

Our digital artists can craft animated 3D renders of your products from any angle for use in all sorts of online media or packaging. These can be utilised in promotional videos, cinemagraphs and still images or any other content that your brand may require.

Visuals

Our digital artists can craft animated 3D renders of your products from any angle for use in all sorts of online media or packaging. These can be utilised in promotional videos, cinemagraphs and still images or any other content that your brand may require.


Creative

All good marketing starts with a great idea. And our team are able to turn a great idea into great work. We’re happy to work independently generating concepts, or equally in collaboration with you to deliver something extraordinary. And as industry specialists, we can support you with naming strategies, logo generation, launch campaigns and everything in between.

Creative

All good marketing starts with a great idea. And our team are able to turn a great idea into great work. We’re happy to work independently generating concepts, or equally in collaboration with you to deliver something extraordinary. And as industry specialists, we can support you with naming strategies, logo generation, launch campaigns and everything in between.


In-Store

Engaging with your audience in just a split second as they walk past your product is a real challenge. So our team are continually attending packaging innovation expos, tradeshows and visiting retail stores to learn more about the future and trends of packaging.

From brand-storytelling and promotions to product placement and educational content, we specialise in all areas of in-store theatre creation and emotive advertising to make sure your products sell.

In-Store

Engaging with your audience in just a split second as they walk past your product is a real challenge. So our team are continually attending packaging innovation expos, tradeshows and visiting retail stores to learn more about the future and trends of packaging. From brand-storytelling and promotions to product placement and educational content, we specialise in all areas of in-store theatre creation and emotive advertising to make sure your products sell.


Packaging

From initial ideas and sketches, to wireframes and mock ups for sales presentations, our team have nearly 30 years of packaging design experience. Supported by our fantastic production team who liaise with global suppliers and manage the print of packaging, POS and other merchandise, to ensure each solution not only looks great, but stacks up commercially and is able to stand the test of time in a modern retail environment.

Packaging

From initial ideas and sketches, to wireframes and mock ups for sales presentations, our team have nearly 30 years of packaging design experience. Supported by our fantastic production team who liaise with global suppliers and manage the print of packaging, POS and other merchandise, to ensure each solution not only looks great, but stacks up commercially and is able to stand the test of time in a modern retail environment.


R&D and Sourcing

We have a multi-disciplined design and development team in-house responsible for researching and sourcing the right technology.

We look at the market and different channels and then design and develop products to solve a business problem and fulfil a market need. These guys are constantly surfing the net to find the next big thing, reading tech blogs and attending trade shows to discover new trends in technology and how they can be applied to the consumer electronic industry.

We create tailored product development solutions to fit your brief, or from our trusted market insight. We cover everything from sourcing leading manufacturers and suppliers, right through to product testing and packaging design. State-of-the-art distribution facilities allow product-reworking services tailored to match any brief.

R&D and Sourcing

We have a multi-disciplined design and development team in-house responsible for researching and sourcing the right technology. We look at the market and different channels and then design and develop products to solve a business problem and fulfil a market need. These guys are constantly surfing the net to find the next big thing, reading tech blogs and attending trade shows to discover new trends in technology and how they can be applied to the consumer electronic industry.

We create tailored product development solutions to fit your brief, or from our trusted market insight. We cover everything from sourcing leading manufacturers and suppliers, right through to product testing and packaging design. State-of-the-art distribution facilities allow product-reworking services tailored to match any brief.


Design & Manufacture

Combining your requirements and our market knowledge, we source high-quality materials and can design products from scratch using cutting-edge software and our in-house expert product designers. Every element is of a product’s design is purposefully chosen and sourced by us for its aesthetics, quality and build.

Design & Manufacture

Combining your requirements and our market knowledge, we source high-quality materials and can design products from scratch using cutting-edge software and our in-house expert product designers. Every element is of a product’s design is purposefully chosen and sourced by us for its aesthetics, quality and build.


Forecasting the Future

Our main objective is to commercialise innovation. To take an idea from a concept through to a finished, working product. It took James Dyson 15 years and 5,127 attempts to perfect his flagship vacuum. But we have to be a bit more precise than that to compete in our marketplace. Through our industry insights and expert knowledge, we have the ability to determine what will be needed in 9-12 months time, build it and bring it to market ready for then.

Forecasting the Future

Our main objective is to commercialise innovation. To take an idea from a concept through to a finished, working product. It took James Dyson 15 years and 5,127 attempts to perfect his flagship vacuum. But we have to be a bit more precise than that to compete in our marketplace. Through our industry insights and expert knowledge, we have the ability to determine what will be needed in 9-12 months time, build it and bring it to market ready for then.


Testing & Standards

Working only with the highest quality of manufacturers, our Hong Kong office manages quality testing, safety standards, and ensures every product is manufactured with excellence. Before products even leave the manufacturers, they are tested rigorously to ensure that they meet safety and operational standards. One further stage of testing is conducted by our in-house Q&A Technicians in our Lab who carefully examine the product for quality control.

Testing & Standards

Working only with the highest quality of manufacturers, our Hong Kong office manages quality testing, safety standards, and ensures every product is manufactured with excellence. Before products even leave the manufacturers, they are tested rigorously to ensure that they meet safety and operational standards. One further stage of testing is conducted by our in-house Q&A Technicians in our Lab who carefully examine the product for quality control.


Bespoke Systems & Solutions

Our IT guys are the best in the business. They call themselves ‘technology enablers’ because they design, build and host complex ecosystems so that our customers can buy and sell an entire range of products through the correct channels. They custom-build unique VMI applications that have the capabilities to handle the entire fulfilment process from stock management and distribution to full stock replenishment. And with their expert knowledge of channels and consumer electronics, the lead-time to get a new application up and running is incredibly fast.

Bespoke Systems & Solutions

Our IT guys are the best in the business. They call themselves ‘technology enablers’ because they design, build and host complex ecosystems so that our customers can buy and sell an entire range of products through the correct channels. They custom-build unique VMI applications that have the capabilities to handle the entire fulfilment process from stock management and distribution to full stock replenishment. And with their expert knowledge of channels and consumer electronics, the lead-time to get a new application up and running is incredibly fast.


Our IT department are the brains behind the bespoke white label websites and some brand stores on ecommerce giants such as eBay and Amazon. And because they’ve built our KOMS (Kondor Order Management System) from scratch, they’ve trained our Account Managers to build and manage their own brand pages using complex wireframes that have already been designed, so we can be even more responsive to customers.

Our systems are fully integrated to our warehousing team to provide an efficient and smooth operation all the way through from the order process until: pick – pack – post. Our custom-built applications help the warehouse to communicate with other departments, keep track of orders, handle stock control and much more.

IT Capability

Our IT department are the brains behind the bespoke white label websites and some brand stores on ecommerce giants such as eBay and Amazon. And because they’ve built our KOMS (Kondor Order Management System) from scratch, they’ve trained our Account Managers to build and manage their own brand pages using complex wireframes that have already been designed, so we can be even more responsive to customers.

Our systems are fully integrated to our warehousing team to provide an efficient and smooth operation all the way through from the order process until: pick – pack – post. Our custom-built applications help the warehouse to communicate with other departments, keep track of orders, handle stock control and much more.


Logistics & Warehousing

Kondor’s state-of-the-art warehousing facilities have the capacity to contain and distribute all of your stock with speed, efficiency and expert execution. We process all of the orders we receive in real-time, which means we can be agile with changing demands and different channels. As soon as a customer places an order, the products they have purchased are picked, packed and posted by our custom-built fully automated system. And with over 50,000 units a day shipped in peak periods – it’s not hard to see why some of the biggest brands in the world chose to work with us.

Logistics & Warehousing

Kondor’s state-of-the-art warehousing facilities have the capacity to contain and distribute all of your stock with speed, efficiency and expert execution. We process all of the orders we receive in real-time, which means we can be agile with changing demands and different channels. As soon as a customer places an order, the products they have purchased are picked, packed and posted by our custom-built fully automated system. And with over 100,000 units a day shipped in peak periods – it’s not hard to see why some of the biggest brands in the world chose to work with us.

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Advanced Facilities

Investment into our warehousing has been at the centre of our growth, which is why our advanced 120,000 sq. ft. warehouse can hold over 8,000 pallet locations. As well as investing in our facilities, we are constantly investing in our people. Our pickers and packers use an automated computer system that guides each and every single order, ensuring accuracy and speed for customers’ orders.

Advanced Facilities

Investment into our warehousing has been at the centre of our growth, which is why our advanced 120,000 sq. ft. warehouse can hold over 8,000 pallet locations. As well as investing in our facilities, we are constantly investing in our people. Our pickers and packers use an automated computer system that guides each and every single order, ensuring accuracy and speed for customers’ orders.